Darrin C Hatch Sr

About me

I’m a Certified Computer Technician with over 25 years of experience, providing support via phone, e-mail and chat to employees of corporate clients. I assist users in troubleshooting Outlook,, Microsoft Operating Systems (all versions), Microsoft Office Products (Word, Excel, PowerPoint, Office365), support for mobile devices including configuration and email sync, in addition to technical support for VPN connectivity issues

My Skills

APPLICATION SUPPORT

Windows Operating system ranging from 3.11 to Windows 11.

Windows Office Products including both Client versions and the latest m365 platforms.

User personalization support for desktop, laptop, tablet, and mobile devices.

Modern Web browsers including Edge, Chrome, and chromium variants.

HARDWARE SUPPORT

Hardware failure diagnostics and troubleshooting.

User configuration support for desktop, laptop, tablet, and mobile devices.

Assist users in adding and changing printers

NETWORK SUPPORT

Provide technical support for VPN connectivity issues.

Active Directory, Intune, and other authentication services.

Troubleshoot remote access connectivity problems.

EXPERIENCE MATTERS

Over 25 years, I've honed skills from hands-on repairs to leading tech teams, always focused on solving problems efficiently.

Work Experience

HELPDESK SENIOR ASSOCIATE

NTT Data Services LLC / Oct 2016 – Present

• Provide support via phone, e-mail and chat to employees of corporate clients

• Assist users in troubleshooting Outlook

• Provide support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11)

• Provide support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)

• Provide support for mobile devices including configuration and email sync

• Handle 20-30 issues per day efficiently and appropriately

• Maintain regular and punctual attendance

• Utilize Active Directory database to reset network passwords

• assist users in adding and changing network printers

• Provide technical support for VPN connectivity issues

• Control user's computers utilizing remote access tools

• Troubleshoot remote access connectivity problems

CLIENT/SMB TECHNICAL SUPPORT SR. ASSOCIATE

Dell Technologies / Nov 2006 – Oct 2016

• Provide support via phone, e-mail and chat to employees of corporate clients

• Assist users in troubleshooting Outlook

• Provide support for Microsoft Operating Systems (Windows ME, Windows Vista, Windows 7, Windows 8)

• Provide support for Microsoft Office Products (Word, Excel, PowerPoint)

• Handle 10-30 issues per day efficiently and appropriately

• Maintain regular and punctual attendance

• Utilize Active Directory database to reset network passwords

• Assist users in adding and changing USB printers

• Provide technical support for VPN connectivity issues

• Control user's computers utilizing remote access tools

• Troubleshoot remote access connectivity problems

PRODUCTION OPERATOR

Astellas US Technologies, Inc / 2003 – 2006

Pharmaceutical and Nutraceutical (herbal) supplements.

Primary Responsibilities:

• Machine operation

• Correct weight and measurements of raw materials

• Electronic data entry & inventory management.

• Required attention to detail, strong knowledge of Current Good Manufacturing Practices (cGMP), and current FDA standards..

ASSISTANT NETWORK ADMINISTRATOR

Netmark Computers Inc / 2001 – 2003

Internet Service Provider providing T1, Wan-over-WiFi, and dial-up solutions. We also offered custom network configurations at client locations. (The business was sold in February 2003.)

Primary Responsibilities:

• Site evaluations and installation for WAN, MAN, & LAN systems

• Regular maintenance on hosted web-servers, Email servers, Proxies & Bandwidth shaping systems

• System recovery on hosted web-servers, Email servers, Proxies & Bandwidth shaping systems as needed

• Hardware failure diagnostics and troubleshooting.

Certificates

CompTIA A-Plus

1997

Education

ASSOCIATES OF SCIENCE, BUSINESS

Oklahoma City Community College / 2016